Redress and enforcement

Latest News

Press release
- PDF Document - 86.48 KB

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Today, the European Commission and the network of consumer protection authorities (CPC-Network) announced a coordinated action against Swedish video games developer Star Stable for suspected infringements on EU consumer law. The action is coordinated by the Swedish and Norwegian consumer authorities. BEUC welcomes this action, yet more needs to still must be done to ensure safe gaming environments for all.
Reports
- PDF Document - 1.86 MB

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The Representative Actions Directive requires EU countries to allow qualified organisations to bring collective actions for consumer redress. However, it leaves many important details up to each country, leading to inconsistencies and challenges in areas like compensation for immaterial damage, evidence disclosure, and case financing. This study commissioned by BEUC focuses on how Belgium, Germany, Italy, and Poland have applied the Directive, identifying obstacles and sharing examples of best practices to improve collective redress mechanisms.
Tools
- PDF Document - 452.35 KB

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In this third issue of the quarterly newsletter on the development of representative actions in the European Union, you will find updates about the national implementation of the EU Directive on Representative Actions, news about the legal actions brought to various European courts, links to interesting articles and other insights into the world of representative actions in Europe and third countries.
Press release
- PDF Document - 93.27 KB

Available in English
The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European Consumer Organisation, welcomes the plan and calls for swift action to enforce rigorously existing laws around chemicals, online platforms and product safety and to wrap up important legislation.

Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy