Redress and enforcement

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EU e-commerce plans: consumer groups call for urgent and ambitious action

The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European...

Enforcement Online platforms
Gaping holes in safety of products sold on Temu

Tests carried out over the last fifteen months by consumer groups from the BEUC network have exposed the shoddy safety of certain products on sale on...

Product safety Enforcement Online platforms
Consumer groups red card Meta’s latest pay-or-consent policy

The European Consumer Organisation (BEUC) has written to relevant EU enforcement authorities to share its concerns that Meta’s latest pay-or-consent...

Privacy and personal data protection Enforcement Online platforms
EU consumer protection authorities pile additional pressure on Temu for use of unfair commercial practices

National consumer protection authorities (the Consumer Protection Cooperation network, or CPC), coordinated by the European Commission, have piled...

Product safety Enforcement Online platforms
Airlines greenwashing: what solutions?

If you’ve been browsing for plane tickets recently, you surely have come across a flurry of claims praising how sustainable flying is. “Compensate...

Unfair commercial practices Consumer information Enforcement
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Alternative Dispute Resolution
Collective redress
Consumer Justice Enforcement Forum (CoJEF)
Enforcement
RAD newsletter, issue 2
From collective harm to redress: what's new? | Issue #3
- PDF Document - 452.35 KB

Collective redress
Available in English
In this third issue of the quarterly newsletter on the development of representative actions in the European Union, you will find updates about the national implementation of the EU Directive on Representative Actions, news about the legal actions brought to various European courts, links to interesting articles and other insights into the world of representative actions in Europe and third countries.
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Person holding a credit card while buying online
EU e-commerce plans: consumer groups call for urgent and ambitious action
- PDF Document - 93.27 KB

Enforcement
Online platforms
Available in English
The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European Consumer Organisation, welcomes the plan and calls for swift action to enforce rigorously existing laws around chemicals, online platforms and product safety and to wrap up important legislation.
Read more

Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy