Energy

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Reports
- PDF Document - 287.92 KB

Available in English
There is a clear need for energy renovation in the European housing stock. It is estimated that 75% of European buildings are currently insufficiently insulated. Scaling up housing retrofit works is key to meeting our decarbonisation targets, but also the best option to reduce energy bills and increase people’s comfort.

The political awareness about the importance of housing renovation has greatly increased over the past years and the issues of energy and housing are increasingly seen as closely intertwined, as shown by the appointment of a European Commissioner responsible for both matters.

One crucial step in any housing renovation project is the establishment of a clear diagnosis about the
energy performance of the property. The main tool to do so is the ‘Energy Performance Certificate’ (EPCs).

Given their important role in housing policies, EPCs have to be reliable and trustworthy. Unfortunately, many studies and investigations have revealed significant shortcomings in the way EPCs have been implemented.

That’s why BEUC, together with its members in Slovakia, Italy and Slovenia, decided to conduct a mystery shopping exercise. The results, detailed in this new report, examine whether consumers can genuinely rely upon EPCs to assess the energy performance of their home and what potential improvements they could make.


Press release
- PDF Document - 99.41 KB

Available in English
The European Commission announced wide-reaching plans today to help make consumers’ energy bills more affordable. The plans are part of the EU’s Clean Industrial Deal and were announced together with a significant scaling back of green finance rules as part of efforts to boost Europe’s competitiveness.

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

  • Ensure energy is affordable and available to all consumers

  • Enable consumers to easily choose between various energy suppliers and switch to the best deal

  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers