Consumer Alternative Dispute Resolution: Key points for consumers

Consumer Alternative Dispute Resolution (ADR) gives consumers and traders the possibility to resolve their disputes out of court in a simple, fast, and cost-effective way. Since the adoption of the ADR Directive in 2013, ADR has not been running satisfactorily for consumers across all business sectors and EU Member States. Consumer ADR continues to be insufficiently known and used by consumers and traders. Regulatory changes are needed to ensure that consumer ADR truly delivers for European consumers.

This two-pager summarises BEUC’s main recommendations for trilogue negotiations between the European Parliament and the Council on the Commission’s proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes of 17  October 2023 (here). BEUC’s position paper can be found here.