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Press release
Consumer authorities take welcomed first steps against suspected unfair practices in video games

Today, the European Commission and the network of consumer protection authorities (CPC-Network) announced a coordinated action against Swedish video...

Unfair commercial practices Enforcement
Press release
EU e-commerce plans: consumer groups call for urgent and ambitious action

The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European...

Enforcement Online platforms
Press release
Gaping holes in safety of products sold on Temu

Tests carried out over the last fifteen months by consumer groups from the BEUC network have exposed the shoddy safety of certain products on sale on...

Product safety Enforcement Online platforms
Topics
Alternative Dispute Resolution
Collective redress
Consumer Justice Enforcement Forum (CoJEF)
Enforcement
Consumer groups file complaint against WhatsApp for unfairly pressuring users to accept its new policies
Press release
Consumer groups file complaint against WhatsApp for unfairly pressuring users to accept its new policies
- PDF Document - 165.61 KB

Enforcement
Privacy and personal data protection
Available in English
BEUC – The European Consumer Organisation, together with eight of its members,1 today filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights.2 For several months now, WhatsApp has been unduly pressuring its users to accept its new terms of use and privacy policy. Yet these terms are neither transparent nor comprehensible for users.
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BEUC files complaint against TikTok for multiple EU consumer law breaches
Press release
BEUC files complaint against TikTok for multiple EU consumer law breaches
- PDF Document - 129.29 KB

Enforcement
Online platforms
Privacy and personal data protection
Available in English
The European Consumer Organisation BEUC has today filed a complaint with the European Commission and the network of consumer protection authorities against TikTok, a video sharing platform extremely popular with children and teenagers. In addition to BEUC’s complaint, consumer organisations in 15 countries have alerted their authorities and urged them to investigate the social media giant’s conduct.
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Consumer groups welcome new EU consumer policy strategy for the next five years
Press release
Consumer groups welcome new EU consumer policy strategy for the next five years
- PDF Document - 140.4 KB

Consumer policy
Enforcement
Available in English
Today the European Commission adopted the “Consumer Agenda”, its consumer policy strategy for the next five years. It lays down the Commission’s consumer policy objectives and will serve as guidance to include consumer interests in all policy areas. Focus areas are the green and digital transition as well as the post-COVID economic recovery.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy