Redress and enforcement

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Press release
Consumer authorities take welcomed first steps against suspected unfair practices in video games

Today, the European Commission and the network of consumer protection authorities (CPC-Network) announced a coordinated action against Swedish video...

Unfair commercial practices Enforcement
Press release
EU e-commerce plans: consumer groups call for urgent and ambitious action

The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European...

Enforcement Online platforms
Press release
Gaping holes in safety of products sold on Temu

Tests carried out over the last fifteen months by consumer groups from the BEUC network have exposed the shoddy safety of certain products on sale on...

Product safety Enforcement Online platforms
Topics
Alternative Dispute Resolution
Collective redress
Consumer Justice Enforcement Forum (CoJEF)
Enforcement
Lady Justice in front of EU flag
Press release
Landmark EU law allowing consumers to seek collective redress finally a reality after 30-year struggle
- PDF Document - 80.29 KB

Collective redress
Available in English
A landmark piece of legislation - the EU’s Representative Actions Directive - allowing consumers to go to court as a group when they have suffered the same harm will officially start to apply across the EU as of Sunday 25 June. However, against their obligations, a significant number of Member States have still not implemented it – it’s time for these countries to pick up the pace.
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Green flying visual
Press release
Consumer groups launch EU-wide complaint against 17 airlines for greenwashing
- PDF Document - 118.42 KB

Enforcement
Transport and passenger rights
Available in English
Today, BEUC and 23 of its member organisations from 18 countries have filed a complaint to the European Commission and the network of consumer protection authorities (CPC) denouncing misleading climate-related claims by 17 European airlines. According to legal analysis commissioned by BEUC, such claims breach the EU rules tackling unfair commercial practices.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy