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Consumer groups red card Meta’s latest pay-or-consent policy

The European Consumer Organisation (BEUC) has written to relevant EU enforcement authorities to share its concerns that Meta’s latest pay-or-consent...

Privacy and personal data protection Enforcement Online platforms
EU consumer protection authorities pile additional pressure on Temu for use of unfair commercial practices

National consumer protection authorities (the Consumer Protection Cooperation network, or CPC), coordinated by the European Commission, have piled...

Product safety Enforcement Online platforms
Airlines greenwashing: what solutions?

If you’ve been browsing for plane tickets recently, you surely have come across a flurry of claims praising how sustainable flying is. “Compensate...

Unfair commercial practices Consumer information Enforcement
Authorities back consumer groups in taking action against Meta pay-or-consent policy

Today, the European Commission and national consumer protection authorities in the EU (the Consumer Protection Cooperation network) announced they...

Privacy and personal data protection Enforcement
Surging online marketplace Temu flouting new EU law meant to keep consumers safe

Consumer groups from the BEUC network have today filed complaints with authorities against booming Chinese online marketplace Temu for failing to...

Product safety Enforcement Online platforms
Topics
Alternative Dispute Resolution
Collective redress
Consumer Justice Enforcement Forum (CoJEF)
Enforcement
Choose to lose with Meta: visual of the action
Authorities back consumer groups in taking action against Meta pay-or-consent policy
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Privacy and personal data protection
Enforcement
Available in English
Today, the European Commission and national consumer protection authorities in the EU (the Consumer Protection Cooperation network) announced they have taken action against Meta’s pay-or-consent policy rolled out as of November 2023 to Facebook and Instagram users. BEUC welcomes that the Commission and the national authorities agreed to follow up on BEUC’s coordinated set of complaints filed against the company.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy