Collective Redress two years on
About this publication
When a group of consumers suffer from the same harm, it is essential they can obtain redress collectively. Yet many are deterred from pursuing individual claims, because legal proceedings can be complex, lengthy, and costly.
Depending on where they live, European consumers have had uneven access to collective redress mechanisms. Until recently, many EU Member States lacked a system to claim rights collectively, leaving consumers without a viable path to justice. This changed in 2020 when the EU adopted its Representative Actions Directive (RAD), which BEUC had long campaigned for.
Two years since its transposition deadline, we have assessed how the milestone law has made a difference on the ground for consumers. Our take: we are on the good track, but we must continue our efforts to make collective redress a reality for everyone in Europe.
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