Redress and enforcement

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Consumer groups red card Meta’s latest pay-or-consent policy

The European Consumer Organisation (BEUC) has written to relevant EU enforcement authorities to share its concerns that Meta’s latest pay-or-consent...

Privacy and personal data protection Enforcement Online platforms
EU consumer protection authorities pile additional pressure on Temu for use of unfair commercial practices

National consumer protection authorities (the Consumer Protection Cooperation network, or CPC), coordinated by the European Commission, have piled...

Product safety Enforcement Online platforms
Airlines greenwashing: what solutions?

If you’ve been browsing for plane tickets recently, you surely have come across a flurry of claims praising how sustainable flying is. “Compensate...

Unfair commercial practices Consumer information Enforcement
Authorities back consumer groups in taking action against Meta pay-or-consent policy

Today, the European Commission and national consumer protection authorities in the EU (the Consumer Protection Cooperation network) announced they...

Privacy and personal data protection Enforcement
Surging online marketplace Temu flouting new EU law meant to keep consumers safe

Consumer groups from the BEUC network have today filed complaints with authorities against booming Chinese online marketplace Temu for failing to...

Product safety Enforcement Online platforms
Topics
Alternative Dispute Resolution
Collective redress
Consumer Justice Enforcement Forum (CoJEF)
Enforcement
Europe, consumers count on you
BEUC priorities for the next European Commission (2024-2029)
- PDF Document - 545.83 KB

Pharmaceuticals
Digital health
Energy markets
Energy consumer rights
Product safety
Chemicals
Banking and payment services
Investor protection
Sustainable mobility
EU Ecolabel
Ecodesign & Energy label
Privacy and personal data protection
Telecommunications
Enforcement
Alternative Dispute Resolution
Access to medicines
Digital trade
Online platforms
Transport and passenger rights
Consumers and trade
Digitalisation of finance
Artificial intelligence
European Green Deal
Competition in digital markets
EU competition policy
Food information
Food sustainability
Available in English
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Lady Justice in front of EU flag
Landmark EU law allowing consumers to seek collective redress finally a reality after 30-year struggle
- PDF Document - 80.29 KB

Collective redress
Available in English
A landmark piece of legislation - the EU’s Representative Actions Directive - allowing consumers to go to court as a group when they have suffered the same harm will officially start to apply across the EU as of Sunday 25 June. However, against their obligations, a significant number of Member States have still not implemented it – it’s time for these countries to pick up the pace.
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Green flying visual
Consumer groups launch EU-wide complaint against 17 airlines for greenwashing
- PDF Document - 118.42 KB

Enforcement
Transport and passenger rights
Available in English
Today, BEUC and 23 of its member organisations from 18 countries have filed a complaint to the European Commission and the network of consumer protection authorities (CPC) denouncing misleading climate-related claims by 17 European airlines. According to legal analysis commissioned by BEUC, such claims breach the EU rules tackling unfair commercial practices.
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Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy