The internet has come to be a central element of the commercial, personal and professional lives of European consumers. While the digital environment grows bigger and more important, it must be remembered that consumers deserve as much protection online as they do offline.
For consumers to reap the benefits of the digital era, the protection of people’s privacy and personal data is at the forefront of our work. We also strive to ensure consumers have guaranteed and affordable access to the internet. We work to ensure that the openness and neutrality of the internet is protected. We advocate to strengthen consumer rights so that consumers for example enjoy competitive, fair, clear and transparent contracts. Besides this, without cybersecure digital tools and services consumers’ physical security and safety is at risk.
Despite its borderless character, consumers are confronted with content access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of affordable legal offers for music and audiovisual content across Europe.
E-commerce shops, booking sites and social media play a pivotal role in people’s lives but very often consumers are harmed because of scams, unsafe products sold online and misleading practices. We therefore aim to make platforms more responsible for their offers and services.
Artificial intelligence is changing our societies. It evokes big promises to make consumers’ lives easier and better but comes along with many concerns. Consumers are at risk of becoming subject to discriminatory treatment and non-transparent decisions. Our aim is to ensure that the development and use of AI is adequately regulated and that consumers have strong rights so that they are protected and can reap the benefits of the digital transformation of our societies.