Safety

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More and more consumers order products through online marketplaces, most of which are shipped directly to them from outside the EU. While online shopping is convenient, increases choice and can financially be attractive, it also comes with new risks for consumers. Even though consumers have undisputed rights to safety and consumer protection, research and testing shows that many of these products are unsafe and are illegally sold to EU consumers. Consumers therefore unfortunately do not have the same level of safety when purchasing online as they do when buying in traditional brick and mortar stores. Moreover, a range of other consumer rights is regularly being violated, such as the right to return products and to benefit from legal guarantees when things go wrong.
Consumer groups welcome new EU consumer policy strategy for the next five years
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Today the European Commission adopted the “Consumer Agenda”, its consumer policy strategy for the next five years. It lays down the Commission’s consumer policy objectives and will serve as guidance to include consumer interests in all policy areas. Focus areas are the green and digital transition as well as the post-COVID economic recovery.
Consumers place high hopes on EU gearing up fight  against harmful chemicals
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The EU has announced concrete steps to better protect consumers against harmful chemicals − to which they are exposed night and day from multiple sources. That is the gist of the long-awaited Chemicals Strategy for Sustainability, published today by the EU Commission. The European Consumer Organisation BEUC, who has long been calling on the EU to tighten its grip on chemicals, judges the blueprint promising and urges the Commission to now follow through. The EU last updated its strategy for chemicals policy in 2001.

The products we use in our everyday lives should not harm us. Keeping EU product safety and chemicals legislation up to date is therefore paramount. BEUC’s safety team advocates laws and policies that will protect consumers from harm and which reflect the way products and markets are evolving.

We urge the EU to minimise consumers’ exposure to harmful chemicals, as tests by BEUC members frequently find such chemicals in products such as cosmetics, food packaging, and toys. ‘Safety’ considerations are no longer confined to real-world risks affecting people physically: connected products that lack basic security features are also an increasing source of worry.

In recent years, we have repeatedly alerted authorities that unsafe or otherwise non-compliant products are increasingly sold via online marketplaces. Our work also looks at how market surveillance is conducted in the European Single Market.

Finally, we call for improvements to the EU’s product liability law which exists to protect and compensate consumers if they suffer physical or financial harm from a defective product. Among others, we think that all kinds of damage should be covered, the burden of proof should be reversed, and that online marketplaces should also become liable. 

  • Improve the safety and security of products sold on the EU market, both in brick-and-mortar shops and online. We look at horizontal (General Product Safety Regulation) and sector-specific (e.g., on toy safety) legislation in this regard.
  • Contribute to effective market surveillance and enforcement of legislation.
  • Minimise exposure for consumers and the environment to dangerous chemicals.
  • Adequately and urgently address the potential risks posed by hormone disrupting chemicals (endocrine disruptors).