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Italian owners of Volkswagen cars fitted with defeat devices will finally get compensation. This is the outcome of a settlement agreed between BEUC’s Italian member Altroconsumo and Volkswagen, in the Italian Dieselgate case initiated in 2015. Volkswagen agreed to compensate 60,000 consumers for a total amount of €50 million.
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Today, the network of EU consumer protection authorities has announced that many airlines operating in the EU have misled consumers about the sustainability of their activities. They call on companies to abide by the rules. This announcement is a follow-up to the complaint the European Consumer Organisation (BEUC) launched in June 2023 together with member organisations from 19 countries.
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Today, the EU Parliament formally adopted ambitious rules to help consumers repair their goods easily and make their products last longer. BEUC, who has supported and contributed to this important commitment from the outset, hails the votes as a consumer win.
Position paper
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Passenger rights are a major achievement of the European Union, as they create common and harmonised rules guaranteeing strong rights for travellers. EU Passenger Rights covering all modes apply to more than 13 billion consumers every year . However, travel markets have evolved with the arrival of new actors such as online booking intermediaries. Recent times have highlighted shortcomings of current Passenger Rights regulations, most notably lax enforcement. The COVID-19 pandemic has also revealed legal gaps between traveller rights instruments, more specifically in the Passenger Rights Regulations and the Package Travel Directive , and the urgent need for reform. Lessons from the pandemic must be learnt to ensure that the EU better protects passengers and their rights and introduces greater fairness in the tourism value chain.
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The report published today by Enrico Letta from the Jacques Delors Institute is a welcome effort to remove barriers that prevent the Single Market from delivering its potential.