Press releases

The European Commission today put forward its plans to update the EU’s rules about digital services such as those offered by online search companies (e.g. Google), e-shops (e.g. Amazon) and social networks (e.g. Facebook). It also proposes legislation detailing dos and don’ts for so-called digital gatekeepers and new powers to investigate markets these companies operate on. The European Consumer Organisation (BEUC) supports this long-awaited legislation that would make digital players more accountable, protect consumer rights and lead to more choice of innovative digital services. We therefore welcome these proposals but the European Parliament and the EU Council must ensure the legislation goes further, particularly in relation to liability of online marketplaces to protect consumers and future-proof measures to address the problems created by online gatekeepers. The Parliament and Council must therefore resist the huge lobbying efforts of Big Tech companies to dilute these proposals.

An 11-country survey that contrasts mobility habits before COVID-19 with October 2020 shows that people expect to prefer individual forms of transport (bike, car) and more local travel after the pandemic.

Nine months into the COVID-19 crisis, EU countries, airlines and tour operators are poorly implementing the European Commission’s recommendation on vouchers and are still widely flouting EU consumer law on reimbursement for cancelled travel, BEUC reveals in a report published today.

The success of the EU’s promising mobility strategy, unveiled today, will depend on legislative follow-up that should make it easier to travel from A to B in a sustainable manner.