Press releases

Yesterday evening the EU institutions have provisionally sealed a deal which sets out how public authorities should increasingly work together to protect consumers from rogue traders, particularly in online cross-border situations

In reaction to reports that Volkswagen will offer an “extra guarantee” to affected car drivers, Monique Goyens, Director General of The European Consumer Organisation (BEUC), commented:

EU Member States want consumer protections such as guarantee rights to apply when consumers buy digital products and services. Following today’s agreement1, and once the European Parliament adopts its position, the legislator will work towards a final deal.

The European Commission will today present reports which show that European consumers are currently not adequately protected in the 21st century marketplace. The findings concern in particular consumers who seek compensation for damages and those experiencing problems when buying digital content online.