Consumer survey results on the fairness of the online environment

Digital markets have undergone rapid change in the last two decades. However, legislation has struggled to keep pace with technology. Valid questions have arisen about how to keep consumers safe online and ensure the digital world is a fair environment.

With the European Commission embarking on an analysis of consumer law in order to identify potential gaps and need for updates, BEUC commissioned a survey of consumer attitudes across eight EU countries to feed into the Commission’s analysis. Areas tackled in the survey include how protected consumers feel in the online world, specific problems they face, the role of influencers or the level of protection for children.