Press releases

In response to today’s publication by the European Commission of draft rules on roaming charges, Monique Goyens, Director General of The European Consumer Organisation (BEUC), commented

Today, the European Commission announced it would open infringement procedures against 7 Member States for their handling of the dieselgate scandal1. The countries targeted by the Commission have either failed to introduce penalties systems against car manufacturers for violating emissions limits or have not taken action against companies in light of evidence that they broke these emissions norms.

The internet-connected toys ‘My Friend Cayla’ and ‘i-Que’ fail miserably when it comes to safeguarding basic consumer rights, security, and privacy. Both toys are sold widely in the EU. BEUC’s Norwegian member, the Norwegian Consumer Council, has looked at the terms and technical features of these connected toys. The findings reveal serious risks to, and a lack of understanding of, children's rights to privacy and security.

Member States decided to maintain the high fees that telecom providers can charge each other when their customers use a foreign network. Today’s decision is of particular importance to European consumers as it would have direct negative consequences on the plan to abolish roaming fees in June 2017.