Press releases

The European Commission and the European network of consumer authorities have closed their investigation into Meta’s messaging app WhatsApp following a complaint made by BEUC together with eight of its members in July 2021. It results in a mere commitment by the company to do better in the future. The news is a disappointment for consumers.

BEUC and the Transatlantic Consumer Dialogue (TACD) – a network of 77 consumer and digital rights organisations – are concerned about the EU-US ‘joint roadmap’ on artificial intelligence (AI) developed as part of the Trade and Technology Council. Ahead of a public event focused on the roadmap today (16/02), we are calling on policymakers to make sure the roadmap does not interfere with how AI is regulated in either the EU or US.

Ministers have reached a disappointing position for consumers on the AI Act, a vital piece of legislation to regulate AI and meant to protect consumers from harm the technology could cause.

EU institutions have concluded a reform of product safety legislation. While the new law reflects market developments such as the rise of connected products, it does not fully tackle the sale of dangerous or non-compliant products via online marketplaces.