Press releases

Consumers are facing enormous economic difficulties due to the COVID-19 health crisis. They are under increasing pressure due to job losses and are worrying about how they will pay their bills. At the same time, BEUC members across Europe are being inundated with consumer complaints about their travel rights being undermined.

The European Consumer Organisation (BEUC) said today that supporting a travel sector deeply hit by the Coronavirus crisis and upholding consumers’ rights in case of cancellations should not be a trade-off. In order to mitigate the economic impact of the Coronavirus travel bans and lockdowns, some EU Member States are considering measures to help package travel operators who may face reimbursement claims due to cancellations.

Consumer products sold in Europe will become more environmentally friendly, in a bid to better use depleting natural resources. That is the path the European Commission is taking, as announced in its freshly published Circular Economy action plan. The European Consumer Organisation (BEUC) applauds the EU Commission’s bold step, which will help deliver greener products to consumers.

German consumer group Verbraucherzentrale Bundesverband (vzbv) and Volkswagen (VW) have reached an out-of-court settlement to compensate drivers affected by the 2015 Dieselgate emissions scandal. This is the result of a model case (“Musterfeststellungsklage”) launched by vzbv against the car maker on behalf of more than 400,000 consumers.