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EU ministers must find a fair solution for consumers and business for cancelled travel – imposed vouchers are not acceptable
Press release
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Available in English
This week will be crucial for European travellers’ rights as ministers discuss at the EU Council meetings how to support the tourism and transport industries during the COVID-19 crisis. Across Europe, airlines and travel operators have been openly flouting EU consumer law, refusing to reimburse consumers for cancelled travel, while many European governments have turned a blind eye or adopted national laws to impose vouchers or postpone reimbursement claims.
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Pauline Constant, BEUC
Pauline Constant
Director, Communications
Andrew Canning
Senior Communications Officer
Oriana Henry
Communications Officer
Sandrine Carpentier
Communications Officer