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Travel voucher chaos continues: several EU countries and travel industry still flouting EU law on travel refunds
Press release
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Nine months into the COVID-19 crisis, EU countries, airlines and tour operators are poorly implementing the European Commission’s recommendation on vouchers and are still widely flouting EU consumer law on reimbursement for cancelled travel, BEUC reveals in a report published today.
Contact Card
Pauline Constant, BEUC
Pauline Constant
Director, Communications
Andrew Canning, BEUC
Andrew Canning
Deputy Head of Communications
Oriana Henry
Communications Officer
Sandrine Carpentier
Communications Officer