Press releases

According to a survey conducted by consumer groups in nine EU countries published today, consumers believe that artificial intelligence (AI) can bring benefits. However, when asked to evaluate the added value of a number of specific services which already today use AI technology – e.g. home virtual assistants or advertisement on e-commerce sites – most respondents are not convinced.

Following thousands of complaints from upset airline passengers, BEUC – and 11 of its member organisations – have reported some major airlines to national consumer protection authorities and the European Commission for breaching passenger rights and for using unfair commercial practices. BEUC and its members are also asking for a broad investigation of the sector regarding wide-spread unfair practices during the last few months.

The Court of Justice of the EU today decided to invalidate the EU-US Privacy Shield.

BEUC applauds the EU Commission for achieving that pharma company Aspen is now ready to lower the price of certain anti-cancer drugs by on average 73% in Europe for the next 10 years. Today’s commitments come after the EU Commission opened an antitrust investigation in May 2017 into whether Aspen breached EU antitrust rules’ ban on dominant companies imposing unfair prices.