Press releases

Following nearly 25,000 complaints from European consumers, BEUC and its members have submitted a complaint about Nintendo to the European Commission and national consumer protection authorities for systematic problems with the functionality of the Nintendo Switch console.

Today the European Commission adopted the “Consumer Agenda”, its consumer policy strategy for the next five years. It lays down the Commission’s consumer policy objectives and will serve as guidance to include consumer interests in all policy areas. Focus areas are the green and digital transition as well as the post-COVID economic recovery.

A report from The European Consumer Organisation (BEUC) released five years after the Dieselgate scandal finds that VW is continuing its stalling tactics, exploiting legal loopholes and taking advantage of the uneven access to justice of European consumers. In short, the report confirms that VW is doing everything to avoid compensation payments to EU consumers – while paying out $9.5 billion in compensation to defrauded US car owners just months after the scandal broke. It also highlights that Europe’s legal systems lack the necessary tools to tackle mass claims.

German consumer group Verbraucherzentrale Bundesverband (vzbv) and Volkswagen (VW) have reached an out-of-court settlement to compensate drivers affected by the 2015 Dieselgate emissions scandal. This is the result of a model case (“Musterfeststellungsklage”) launched by vzbv against the car maker on behalf of more than 400,000 consumers.