Press releases

Today, the European Commission and the national consumer authorities (the ‘CPC Network’) announced the end of their dialogue with TikTok, which had been running for more than a year, and the closure of their investigation into the social media platform. Despite some welcome improvements to TikTok’s policies, some worrying issues remain open or unresolved.

According to a statement today from the Consumer Protection Cooperation Network (CPC) authorities, Volkswagen has been asked to offer “appropriate solutions” to consumers who are currently in court against the car manufacturer and to end legal proceedings.

BEUC – The European Consumer Organisation, together with eight of its members,1 today filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights.2 For several months now, WhatsApp has been unduly pressuring its users to accept its new terms of use and privacy policy. Yet these terms are neither transparent nor comprehensible for users.

The European Consumer Organisation BEUC has today filed a complaint with the European Commission and the network of consumer protection authorities against TikTok, a video sharing platform extremely popular with children and teenagers. In addition to BEUC’s complaint, consumer organisations in 15 countries have alerted their authorities and urged them to investigate the social media giant’s conduct.