Press releases

In reaction to reports that Volkswagen will offer an “extra guarantee” to affected car drivers, Monique Goyens, Director General of The European Consumer Organisation (BEUC), commented:

EU Member States want consumer protections such as guarantee rights to apply when consumers buy digital products and services. Following today’s agreement1, and once the European Parliament adopts its position, the legislator will work towards a final deal.

The European Commission will today present reports which show that European consumers are currently not adequately protected in the 21st century marketplace. The findings concern in particular consumers who seek compensation for damages and those experiencing problems when buying digital content online.

The European Consumer Organisation (BEUC) undertook a consumer performance check of the first two-and-a-half years of the Juncker Commission.1 We looked at the Commission’s legislative initiatives and its key policy actions and graded their performance on a scale from very good to very bad.