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Consumer groups file complaint against WhatsApp for unfairly pressuring users to accept its new policies
- PDF Document - 165.61 KB

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BEUC – The European Consumer Organisation, together with eight of its members,1 today filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights.2 For several months now, WhatsApp has been unduly pressuring its users to accept its new terms of use and privacy policy. Yet these terms are neither transparent nor comprehensible for users.
Member States adopt disappointing position  on extension of EU roaming rules
- PDF Document - 110.26 KB

Available in English
EU Member States have reached a position to be able to start negotiations with the European Parliament on an extension of the EU’s roaming rules.

The existing rules expire at the end of June 2022 and are one of the EU’s most recognised successes by consumers. The rules ensure people can use their mobile phones to make calls, send SMS and use data when travelling in the EU for the same price as at home.
Contact Card
Pauline Constant, BEUC
Pauline Constant
Director, Communications
Andrew Canning
Senior Communications Officer
Oriana Henry
Communications Officer
Sandrine Carpentier
Communications Officer