Press release
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Today several consumer groups are taking action against the use of ‘no-show’ clauses in airline tickets. This clause prevents passengers from using the return leg of an airline ticket, or the remainder of an itinerary, if they didn’t use the first leg, for whatever reason.
Press release
Available in
English
Members of the Legal Affairs Committee (JURI) in the EU Parliament today supported the idea that consumers everywhere in the EU should be able to go to court as a group if they have been harmed by the same trader.
Press release
Available in
English
The European Parliament today voted to upgrade rail passenger rights.
The Parliament wants to increase the compensation consumers should receive if their trains are severely delayed or cancelled. MEPs also want to make it compulsory to sell a ‘through ticket’ for combined journeys, which is when, a consumer books a journey which has more than one leg.
The Parliament wants to increase the compensation consumers should receive if their trains are severely delayed or cancelled. MEPs also want to make it compulsory to sell a ‘through ticket’ for combined journeys, which is when, a consumer books a journey which has more than one leg.
Press release
Today the European Commission proposed to give teeth to consumer law by publishing proposals which include tougher sanctions for companies that act illegally and a limited collective compensation tool (collective redress) across the EU.
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Pauline Constant
Director, Communications

Andrew Canning
Deputy Head of Communications

Oriana Henry
Communications Officer

Sandrine Carpentier
Communications Officer