Press releases

New rules become applicable across the EU on Friday 17 January which will give national authorities more teeth to go after companies which break consumer law across national borders and to act jointly, and thus more efficiently, in case of infringements in several countries.

Four years after the US Environmental Protection Agency reported that Volkswagen had used ‘defeat device’ software to meet air pollutant emissions standards, European consumers are still left empty-handed.

The EU has struck a deal that should see consumers better protected when a company breaks the law.

Today several consumer groups are taking action against the use of ‘no-show’ clauses in airline tickets. This clause prevents passengers from using the return leg of an airline ticket, or the remainder of an itinerary, if they didn’t use the first leg, for whatever reason.