Everyone needs to make payments: the importance of inclusive payment methods

Bank branches and ATMs are disappearing, and cash is no longer accepted as a payment method in many places, including public services. For many consumers, this means reduced independence in their daily payments. A study by the Norwegian Consumer Council shows that in 2022, 10-25% of consumers faced digital obstacles when paying for goods and services. Another study - from the Dutch National Bank - shows that one in six adults are unable to do all their banking on their own.