Enforcement

Meta has rolled out changes to its service in the EU in November 2023 which require Facebook and Instagram users to, either consent to the processing of their data for advertising purposes by the company, or pay in order not to be shown advertisements.

Meta has been rolling out changes to its service in the EU in November 2023 which require Facebook and Instagram users to, either consent to the processing of their data for advertising purposes by the company, or pay in order not to be shown advertisemen

Lifting the lid on plastic bottle recycling claims

BEUC and 23 of its members in 19 countries filed a complaint on 22 June 2023 to the European Commission and the network of consumer protection authorities (CPC) denouncing misleading climate-related claims by 17 European airlines.

BEUC and nine of its members filed a complaint on 8 June 2023 with the European Commission and national consumer authorities against Instagram, YouTube, TikTok and Twitter for facilitating the misleading promotion of crypto assets.

Google is unfairly steering consumers towards its surveillance system when they sign up to a Google account. consumer groups under BEUC’s coordination took action in June 2022 to ensure that Google complies with the law.

In July 2021, BEUC, together with eight of its members, filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights. WhatsApp has been unduly pressuring its

In February 2021 BEUC filed a complaint against TikTok, a video sharing platform extremely popular with children and teenagers. Based on the findings of new research, BEUC contends that TikTok falls foul of multiple breaches of EU consumer rights and fai