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Position paper
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English
Online reviews are an important element of consumers’ online purchasing decision. They allow consumers to easily compare feedback and appreciations before making their choice. However, how can consumer know they are genuine, and can they rely on them?
This position paper recommends to both improve online reviews regulation in the context of the upcoming Digital Fairness Fitness Act and, improve the enforcement of existing EU legislation applicable to online reviews (e.g., UCPD, DSA).
This position paper recommends to both improve online reviews regulation in the context of the upcoming Digital Fairness Fitness Act and, improve the enforcement of existing EU legislation applicable to online reviews (e.g., UCPD, DSA).
Press release
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English
Today, the European Commission and the network of consumer protection authorities (CPC-Network) announced a coordinated action against Swedish video games developer Star Stable for suspected infringements on EU consumer law. The action is coordinated by the Swedish and Norwegian consumer authorities. BEUC welcomes this action, yet more needs to still must be done to ensure safe gaming environments for all.
Press release
Available in
English
The European Consumer Organisation (BEUC) regrets the announcements made by the US Administration on February 21 to investigate and threaten trade retaliation for European legislation that safeguards European consumers and ensures the openness and contestability of its digital markets.
Tools
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English
EU consumers frequently shop online, but when buying from non-EU sellers they are exposed to risks such as unsafe products and unfair AI systems for consumer use. The Digital Trade Agreement between the EU and Singapore seeks to enhance consumer trust and confidence in the digital marketplace by improving access to information, safety and redress mechanisms, while providing businesses with predictability and legal certainty. However, certain provisions in the deal could weaken fundamental rights to privacy and personal data protection for EU citizens. Moreover, they risk limiting the EU's ability to enforce its digital laws domestically, such as the AI Act. If left unaddressed, these shortcomings could create risks for consumers.
Position paper
Available in
English
Every day, children surf the internet for educational or social networking purposes but, in so doing, they are exposed to privacy-invasive, addictive and manipulative designs that are usually driven by commercial practices. Much of the responsibility for keeping children safe seems to fall on parents rather than on the companies which are using these practices. This is a feeling shared by most consumers: less than one in ten people (8%) feel that enough is being done to protect children in the digital sphere.
Press release
Available in
English
The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European Consumer Organisation, welcomes the plan and calls for swift action to enforce rigorously existing laws around chemicals, online platforms and product safety and to wrap up important legislation.
Press release
Available in
English
The European Consumer Organisation (BEUC) has written to relevant EU enforcement authorities to share its concerns that Meta’s latest pay-or-consent policy in the EU may be infringing consumer and data protection law as well as the Digital Markets Act.