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The European Parliament voted today to give consumers more protection when using the future digital euro or cash.
According to the Parliament, consumers would get basic digital euro services from their bank (or a public entity) for free, including a payment card, which is the preferred payment method for adults as our survey has shown. The Parliament also voted for stronger privacy safeguards, plus better protection when a digital euro payment goes wrong.
According to the Parliament, consumers would get basic digital euro services from their bank (or a public entity) for free, including a payment card, which is the preferred payment method for adults as our survey has shown. The Parliament also voted for stronger privacy safeguards, plus better protection when a digital euro payment goes wrong.
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BEUC welcomes the opportunity to provide suggestions to the European Commission’s upcoming Citizens Omnibus, which aims to simplify EU rules so this process improves citizen’s lives concretely when dealing with cross-border situations.
In this document, BEUC focuses mainly on improving the consumer experience in EU cross-border situations. For more recommendations about how the EU can continue improving consumer lives across Member States, BEUC’s view on the Consumer Agenda 2025-2030 is available here.
In this document, BEUC focuses mainly on improving the consumer experience in EU cross-border situations. For more recommendations about how the EU can continue improving consumer lives across Member States, BEUC’s view on the Consumer Agenda 2025-2030 is available here.
Position papers
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English
Connectivity and telecommunications services are essential for consumers to fully exercise their rights and engage in a Digital Society. The review of these rules via the Digital Networks Act is key to ensure connectivity remains a priority while ensuring that consumer protections are safeguarded and improved upon.
Letters
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Following the publication of the European Commission’s proposal for a Digital Networks Act (DNA), the under-signed organizations and civil society groups would like to express their concerns regarding the effects of this proposal on net neutrality. We regret that the concerns raised by a broad coalition of stakeholders during the preparatory phase of this initiative now seem to have materialized in the legislative proposal, as the DNA seeks to review the Open Internet Regulation, incompletely integrating EU net neutrality rules into the DNA, whilst introducing new, sweeping changes adversely affecting the IP interconnection ecosystem
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BEUC, the European Consumer Organisation welcomes the EU Commission’s decision to fine Temu for failing assess systemic risks harming consumers while shopping on the platform.
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BEUC, The European Consumer Organisation, together with 13 consumer groups from 13 countries (Albania, Austria, Belgium, Bulgaria, Denmark, France, Germany, Poland, Portugal, Slovakia, Slovenia, Spain and the Netherlands), conducted an evidence-gathering to document the widespread financial scams on Meta, TikTok and Google as well as the limited corrective measures platforms take to prevent their circulation. The screenshots were taken between December 2025 and March 2026. Consumer groups collected 893 examples.
Reports
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Consumers spend more time online and increasingly rely on digital payment services in their daily lives. As their digital presence grows, so do fraudulent practices, with online advertising emerging as a major vector for scams. Whether watching videos, following friends, scrolling or reading the news, consumers are routinely exposed to increasingly sophisticated fraud schemes, leading not only to financial harm – i.e. in 2024, consumers suffered financial losses up to EUR 4.2 billion – but also to a loss of trust in digital and financial markets.